Accessibility

1Our commitment#

OSCE World is a rehearsal tool for people training in medicine, nursing and allied health. Those cohorts include students who are blind or have low vision, who are Deaf or hard of hearing, who use a keyboard rather than a mouse, who use speech recognition, who have a motor or cognitive disability, or who are entitled to extra time in their examinations.

We want all of them to be able to practise here. We are not there yet, and this page says where we are rather than where we would like to be.

2The standard we are working to#

We are working towards WCAG 2.2 Level AA (the Web Content Accessibility Guidelines published by the World Wide Web Consortium) across both our website and the practice application.

We treat that as our own target, and we also take it as the practical measure of what the Disability Discrimination Act 1992 (Cth) expects of us.

3Where we are today#

We cannot currently claim that OSCE World conforms to WCAG 2.2 Level AA. Parts of it do. Parts of it do not, and section 5 says which.

We would rather tell you that plainly than publish a conformance badge we have not earned. If you are deciding whether this product will work for you, section 5 is the part to read, and section 6 tells you what we can do in the meantime.

4What works well#

Our website, meaning the pages outside the practice application, is in good shape. It has a working skip link, proper page landmarks and headings, correctly labelled form fields, a clearly visible keyboard focus indicator, and text that meets or exceeds the required contrast throughout. It respects a "reduce motion" setting by not animating at all, rather than animating quickly. It does not depend on JavaScript to show you its text.

Inside the practice application:

• Every dialog behaves properly. Escape closes it, keyboard focus is kept inside it while it is open, and focus returns to where you were when it closes.
• The conversation with the patient is announced to screen readers as it arrives, using the correct pattern for a live transcript.
• Practice mode has no clock at all. It counts up rather than down, and never expires.
• The clock pauses while the patient is speaking aloud, so you are not charged station time you had no way to use.
• Signing in works with a password manager. The two-factor code field supports autofill and pasting, so nothing has to be memorised or retyped from another device.
• Body text, secondary text and error text all meet the required contrast.

5Known limitations#

These are the things we know are wrong. They are listed most significant first, and we have said what we are doing about each.

6If you need an adjustment, ask us#

You do not have to wait for us to fix section 5 before the product works for you.

If you need extra time on stations, or any other adjustment, email [email protected] and tell us what you need. We will arrange it. You do not need to send us medical evidence, and you do not need your university's approval to ask, though if you already have an approved adjustment, telling us what it is helps us match it.

Right now we do this by hand: we set your account up so the limits work for you. When the per-student time allowance in 5.2 is built, your facilitator will be able to set it directly.

If you are a facilitator or an institution, you can ask us to arrange adjustments for named students in your classes, and you should tell us before you put a class into exam conditions if anyone in it has an extra-time entitlement. We would much rather set it up in advance than hear about it afterwards.

If something here is stopping you using OSCE World and you are not sure whether an adjustment would help, ask anyway. We would rather have the conversation.

7How we assessed this#

This statement is based on a structured review of both our website and the practice application against all Level A and Level AA success criteria of WCAG 2.2, carried out on 26 August 2026. Colour contrast was calculated from the colour values in our own source code.

What that review did not include, and we think you should know:

• no testing with screen reading software such as NVDA, JAWS or VoiceOver;
• no full keyboard-only walkthrough of the live product;
• no testing on touchscreens or mobile devices;
• no automated accessibility scan;
• button and control sizes were read from our code rather than measured on screen;
• the marked report screen and the printable report were not assessed.

This was a review by us, not an independent audit. We intend to commission independent testing, including testing by people who use assistive technology, and we will update this page with what it finds, including anything that makes the list in section 5 longer.

We will review this statement whenever the product changes materially, and whenever we close one of the limitations in section 5.

8Telling us about a problem#

If you hit an accessibility barrier anywhere in OSCE World, please tell us. It is the fastest way for it to get fixed, and reports from people actually using assistive technology are worth more to us than any checklist.

Email [email protected]. It helps if you can tell us:

• what you were trying to do and where you were in the product;
• what happened;
• what you are using: browser, device, and any assistive technology.

We will acknowledge your message within 5 working days, tell you what we think is happening, and give you a realistic estimate of when it will be fixed. If it is going to take a while, we will tell you that honestly rather than leave you waiting, and we will look at whether there is something we can do for you in the meantime.

9If you are not satisfied with our response#

Please raise it with us first, at [email protected], so we have a chance to put it right.

If you are still not satisfied, you can make a complaint to the Australian Human Rights Commission, which handles complaints under the Disability Discrimination Act 1992 (Cth). Details are at humanrights.gov.au. If you are outside Australia, you may be able to complain to the equivalent body where you live.

Nothing on this page limits your rights under the Disability Discrimination Act, the Australian Consumer Law, or any other law that cannot be excluded by agreement.

10Technical information#

OSCE World relies on HTML, CSS and JavaScript. The practice application requires JavaScript and a live network connection, because the patient's responses are generated as you talk. Our website does not require JavaScript to read.

Voice input is optional throughout. You can complete every station by typing, and typing is not a reduced version of the experience. The marking does not know or care which you used. If you use voice output, the patient's replies also appear as text in the transcript, so nothing is spoken that is not also written.

The application has not been tested with a specific list of browser and assistive technology combinations. When it has, we will name them here.

11Contact#

Accessibility questions, problems, and requests for an adjustment: [email protected]

If you are not satisfied with our response: [email protected]

MedMatrix Pty Ltd (ABN 37 701 007 061), trading as OSCE World.